Account Representative – SBS

ROLE

An Account Representative for the 435 Digital is responsible for supporting a sales team and their accounts to maximize sales efficiencies, increase revenue and enhance customer satisfaction.  This role embraces all fulfillment related tasks that take place pre and post sale for a digital services sales team, while providing superior customer service to our clients.

RESPONSIBILITIES

  • Responsible for account setup, placing and verifying 100% of client reservations and product requests
  • Responsible for order entry and verification against customer order.  Includes use of CRM, ADMARC, DSM systems as well as outside vendor enrollments.
  • Receive and review client orders for accuracy, resolve discrepancies (i.e. correct rate, correct distribution, correct product) and notify sales rep.
  • Serve as point person with downstream operational teams to resolve issues and communicate findings and possible resolutions.
  • Assist sales team with gathering of competitive materials, sales call preparation and CRM tracking.
  • Handle client inquiry calls.
  • Administrative office tasks such as ordering supplies, etc.
  • May support manager on directing lead inquiries, request for proposals, etc.
  • Assist 435 Digital’s Sales Managers and Director of Sales as well as GM – B2B Digital Services as needed.
  • Maintain knowledge of fulfillment workflows and processes.
  • Maintain understanding of available products and the necessary information to process them.
  • Work with sales planners when needed on more advanced order placement.
  • Focus on client contract renewals and retention.

REQUIREMENTS/QUALIFICATIONS

  • Requires a Bachelor’s Degree in Business or Liberal Arts or equivalent related experience in customer service
  • 2-4 years of clients sales support experience is preferred.
  • Candidate must be highly motivated, organized and have the ability to multi-task in a face-paced environment with a high level of accuracy
  • Requires a high proficiency with technology, including Word, Excel, Powerpoint, and other proprietary software for processing orders and tracking sales calls.
  • Candidates must have strong oral and written skills and a positive/can-do attitude
  • Responsible for the revenue retention of 3-4 sales representatives, who have a combined estimated goal of $1,500,000 to $2,000,000 annually.

 

435 Digital Careers

If you think you are a good fit for 435 Digital, fill out the form below and send us your resume, along with a cover letter that tells us why.

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